How do we package and ship our products?
All our products are packaged 100% single use plastic free. Our bottles are glass, our containers are returnable and our labels are compostable and recyclable. Our shipping materials are upcycled or 100% post-consumer box with recycled paper wrapping and paper tape. You can recycle or compost all of our shipping materials. .
How long does it take for me to get my order?
Orders will usually be shipped in 2-5 business days, unless they are purchased through a pre-order offer. You should receive an email order notification with a tracking number to track your shipment. Shipping time depends on the shipping method chosen by you. Please email us if you did not receive a shipping number within 5 business days of placing your order.
Do you accept returns?
Due to the size of our business we are unable to accept returns at this moment. However, if you have any issues with your product, please email us at firstname.lastname@example.org and we will figure something out on a case-by-case basis.
What is your cancellation policy?
We are not able to process a cancellation once an order is placed and payment is received.
What orders qualify for free carbon neutral shipping?
All orders over $35 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) qualify for free shipping. All our U.S. orders are Carbon Neutral.
How do subscriptions work? How do I cancel?
You can purchase any of our products for a discounted price when signing up for a subscription. You can select how often you would like to have the product shipped to you and you can cancel your subscription at any time before the next subscription order is processed. If you need to cancel your subscription, please log into your account and the cancellation will be processed automatically.
How does the Zero Waste Kit subscription work?
You can subscribe to our box at any time to receive it monthly. You can also buy it only once without a subscription. There are two exclusive products that come with every Zero Waste Kit. When you are part of our subscription you can also order any additional product from our store with a 10% discount to be delivered with your monthly order. You can cancel your subscription anytime before the 1st of the month. You box will be delivered between the 3rd and 4th week of the month.
TAKE BACK PROGRAM
At Circular Bodies we have a take back program to all of our glass bottles. If you wish to send empty bottles back to us we ask that you accumulate 4+ bottles. Once you do, send us an email with the address from where you be shipping the bottles from and we will send you a shipping label.
How do contact Circular Bodies?
For inquiries, customer service, questions or collaboration requesta, please email us at email@example.com
Do you send gifts or custom orders?
If you want to add a gift note to your purchase, add it to the "comments" section of your order with title "Gift Note" and we will send a hand written note with your order. We also have digital gift cards available!
To talk to us about a custom order, please email us. We are happy to customize products to meet your needs and create product kits for weddings, parties and events.
Can I collaborate with you?
If you want to collaborate with us please email us with your ideas. suggestions or requests! We love working with community in exciting projects. Some of the projects we work on are: Custom made Body Bars for your store, personal celebration, or wedding; brand collaborations with educators, influencers and artists, and birthday boxes.
Can I intern for Circular Bodies?
We welcome interns on a summer or semester basis. Our interns work hands on and create exciting projects within their interest areas! Please email us and we will reach back to you if we have any openings.