How do we package and ship our products?
All our products are packaged 100% single use plastic free. Our bottles are glass, our containers are returnable and our labels are compostable and recyclable. Our shipping materials are recycled or 100% post-consumer use, with recycled paper wrapping and paper tape. When we use peanuts, they fully dissolve in water and can be discarded on your sink. You can recycle or compost all of our shipping materials. .
How long does it take for me to get my order?
Orders will usually be shipped in 2-5 business days, unless they are purchased through a pre-order offer. You should receive an email order notification with a tracking number to track your shipment. Shipping time depends on the shipping method chosen by you. Please email us if you did not receive a shipping number within 5 business days of placing your order.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. Tracking number is provided once your order is shipped to keep you up to date on the progress of shipment.
Due to the size of our business we are unable to accept returns at this moment. However, if you have any issues with your product, please email us at firstname.lastname@example.org and we will figure something out on a case-by-case basis.
We are not able to process a cancellation once an order is placed and payment is received.
All orders over $50 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) qualify for free shipping. All our U.S. orders are Carbon Neutral.